Returns and Refunds

Order Method

-Online orders through this website;

Payment Methods

-Cash on delivery to the courier: in cash.

Collection methods and delivery costs

The customer can decide to give a mandate to the contracted customer.

The customer can also decide to give a different courier the mandate to collect the goods, on behalf of the customer; in this case the expected costs will be those agreed with the customer.

Tax certification (ex Law 58/2013)

The selling price of the goods includes Import Tax.

Right of withdrawal

The Customer has the right to withdraw from the contract provided that the product is returned intact.

It is not possible to exercise withdrawal on only part of the purchased order.

The products must be returned in their original, intact and untampered packaging, inside the original packaging, with a copy of the delivery receipt and your IBAN code.

Rules for exercising the right of withdrawal:

Description – Download and fill out the form that you will find here in its entirety – Send the completed form via email to rimborsi@prodottintrend.com, with the receipt of the shipment of the package attached.

The return of the product through the announced exercise of the Right of Withdrawal involves the reimbursement of the price of the purchased product. The return costs are borne by the consumer.

Mondiali offerte as soon as possible and in any case within 30 days of receiving the goods will refund the Customer the value of the goods purchased, via bank transfer

Complaints